What’s included?
Hand-delivery of your fully assembled bicycle
Personalized bike fit (saddle height & setback, reach, handlebar height/angle, lever position, tire pressure, suspension pressure)
Control & system walkthrough (gearing, assist modes, display/app pairing, charging, security features)
Accessory setup (lights, racks, lock mounts, bell, pedals, installed if purchased)
Care advice (cleaning & maintenance basics)
First-ride check on a nearby street/path and final micro-adjustments
Stay connected—our service doesn’t end when we leave. We’ll offer any further guidance you might need.
How it works?
Delivery day: we arrive with your bike fully assembled, cleaned, and safety-checked.
Duration: 60–90 minutes per bike (allow ~30 extra minutes if you’ve added multiple accessories).
Fit session: we measure and adjust contact points for comfort, control, and efficiency.
Onboarding: we pair apps, explain features, charging, and daily best practices.
Test & refine: short roll nearby to confirm position; we tweak until it feels perfect.
Wrap-up: we leave you with personalized notes and care tips; we always available to help you via whatasapp, call or at our shop!
FAQ’S
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Riders who want their new bike to feel “just right” from day one—no tools, no trips back to the shop, and no guessing on fit.
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All Portugal. Need another location? Ask us—travel might be arranged.
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We bring all tools and fit equipment.
If your building has restricted access, please arrange entry with reception/concierge.
If weather is severe, we may suggest an indoor fit or reschedule for safety.
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Yes—just let us know in advance so we plan time and any specific mounts.
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Perfect. We’ll explain assist modes, battery care, range tips, and security so you ride with confidence.
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Message or call us—your service includes a quick follow-up and guidance.
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If applicable, yes—we remove and recycle any CICLO packaging from your delivery.