private Policy

CICLO would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request CICLO for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that CICLO correct any information you believe is inaccurate. You also have the right to request CICLO to complete the information you believe is incomplete.

The right to erasure – You have the right to request that CICLO erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that CICLO restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to CICLO’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that CICLO transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@ciclo-ebikes.com

There are a number of different types of cookies, however, our website uses:

• Functionality – CICLO uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – CICLO uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. CICLO sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

You directly provide to us with most of the data we collect.

We collect data and process data when you:

• Place an order for any of our products or services;

• Sign up for any of our newsletters;

• Voluntarily complete any of our forms;

• Voluntarily complete a customer survey or provide feedback via email;

• Use or view our website via your browser’s cookies;

CICLO may also receive your data indirectly from the following sources:

• TripAdvisor Experiences;

• Airbnb Experiences;

• GetYourGuide;

• By receiving an email from you;

CICLO securely stores your data using different SaaS (Software as a Service). Those software providers, are responsible to take the security precautions to secure your data.

CICLO will keep your confidential data for 3 months. Once this time period has expired, we will delete your data by removing from our servers.

CICLO collects your data so that we can:

• Process your order and manage your account;

• Email you with special offers on other products and services we think you might like;

• Provide you with a service that best suits you;

We don’t engage on the business of selling or sharing your data with third party companies that may profit with your data.

When CICLO processes your order, it may send your data to, and also use the resulting information from, credit reference agencies or payment gateways to prevent fraudulent purchases.

We collect the following data:

• Personal identification information (First Name, Last Name, email address, phone number, height, country, etc.)

• Purpose information (number of the group, preferences)

• Confidential information (Passport Number, ID Citizen Card, Expired Date, Country of Issuing, etc)

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.

However, in a few cases, some of our website features may not function as a result.

CICLO uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

• When exploring our website, depending on your cookie preferences, your data will also be transmitted to our partner Qover SA/NV, an insurance agent offering bicycle insurance. We recommend that you read this partner's provisions on the protection of personal data and the use of cookies.

If you have any questions about CICLO’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@ciclo-ebikes.com

CICLO would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop CICLO from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at hello@ciclo-ebikes.com

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

This privacy policy explains how our organisation uses the personal data we collect from you when you use our website.

Last Updated: December 12, 2024

Changes to our privacy policy

CICLO keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on December 12, 2024.

The CICLO website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Should you wish to report a complaint or if you feel that CICLO has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: filipe@ciclo-ebikes.com